Data Collection: Joyful.Chat collects customer inquiry messages to provide assistance and improve user experience.
Data Usage: The collected data is used by our AI bot to understand customer needs and provide relevant information based on Shopify store data, including order history, inventories, and return policy.
Third-Party Sharing: We do not share customer data with any third parties.
Data Retention: Customer data is retained for a period of 1 month, after which it is securely deleted.
Security Measures: We employ SOC 2 compliant services to ensure the security and protection of customer data.
Compliance: Joyful.Chat adheres to relevant privacy regulations and does not have any specific compliance requirements.
Cookies and Tracking: We track customer interactions with the Shopify store to optimize engagement and provide personalized assistance.
If you have any further questions or require additional information, please feel free to reach out to us.